Last Updated: March 2026
These Terms and Conditions govern the booking and provision of transport services by Zoom Cars. By making a booking with Zoom Cars, you agree to be bound by these Terms.
In these Terms:
“Zoom Cars”, “we”, “us”, or “our” refers to Zoom Cars and its drivers, employees, agents, contractors, or affiliated service providers.
“Customer” or “you” means the person or organisation making a booking.
“Passenger” means any person travelling in a vehicle booked through Zoom Cars.
“Driver” means a licensed private hire driver assigned to a booking.
“Vehicle” means any car, MPV, executive vehicle, minibus, or other transport vehicle used to provide services.
“Booking” means a reservation made through the Zoom Cars website, mobile application, phone, email, or other authorised booking channel.
“Services” means passenger transport, airport transfers, courier services, or related services provided by Zoom Cars.
“Collection Address” means the pickup location specified by the customer.
“Destination Address” means the drop-off location specified by the customer.
“Fare” means the price payable for the booked service.
Booking Methods
Bookings may be made via:
All bookings are subject to availability.
Booking Confirmation
A booking becomes confirmed once Zoom Cars sends confirmation via:
Customers must ensure that booking details are correct, including:
Zoom Cars is not responsible for delays or additional charges caused by incorrect booking details.
Fares
Fares are calculated based on factors including:
Prices quoted during booking may be fixed fares or estimated fares.
Payment Methods
Accepted payment methods include:
Additional charges may apply for:
Bookings cancelled before driver dispatch may not incur any charge.
If a booking is cancelled after a driver has been dispatched, the full fare will be charged as a cancellation fee.
A driver is considered dispatched once they:
If the passenger fails to appear at the pickup location and cannot be contacted within 10 minutes of the scheduled pickup time, the booking will be treated as a no-show, and the full fare will be charged.
Standard Pickups
The first 5 minutes of waiting time after the scheduled pickup time is free.
After this period, waiting time may be charged at the current waiting rate.
Airport Pickups
Free waiting time:
Waiting time begins from the flight landing time or scheduled pickup time.
Parking charges may also apply.
Passengers must behave respectfully toward drivers.
Drivers may refuse service if a passenger:
Smoking or vaping inside vehicles is strictly prohibited.
Food and alcohol consumption inside vehicles is not permitted unless agreed beforehand.
Passengers are responsible for any damage caused to the vehicle.
Zoom Cars reserves the right to charge fees for:
Cleaning or damage charges may range from £80 to £300 depending on severity.
Passengers may also be charged for driver downtime caused by vehicle cleaning.
Passengers are responsible for their luggage.
Zoom Cars accepts no liability for:
Customers must inform Zoom Cars in advance of:
Children must be accompanied by an adult unless otherwise agreed.
Child seats must be requested during booking if required.
Zoom Cars accepts no additional responsibility for minors travelling without supervision.
Passengers travelling with animals must inform Zoom Cars when booking.
Animals must be transported in suitable carriers unless they are registered assistance dogs.
Assistance dogs are always permitted.
If a passenger requests additional stops or route changes during the journey, additional charges may apply.
Drivers may refuse route changes if:
Zoom Cars is not responsible for items left in vehicles.
If property is found:
Unclaimed items may be disposed of after 28 days.
To the maximum extent permitted by law, Zoom Cars shall not be liable for:
Zoom Cars’ liability for any claim relating to services shall be limited to the fare paid for the booking.
Nothing in these Terms limits liability for death or personal injury caused by negligence.
Zoom Cars shall not be liable for failure to perform services due to circumstances beyond its control including:
Zoom Cars operates a zero-tolerance policy toward abuse of drivers.
Any passenger who:
may have their journey terminated immediately.
Full fare will still be charged.
Zoom Cars processes personal data in accordance with UK data protection laws including GDPR.
Information collected during bookings is used only for providing services and improving customer experience.
Full details are available in our Privacy Policy.
If a customer disputes a legitimate payment or performs a chargeback without valid reason, Zoom Cars reserves the right to:
Zoom Cars reserves the right to update these Terms at any time.
Updated versions will be published on the website.
Continued use of services constitutes acceptance of updated Terms.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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