Terms & Conditions.

In these Terms:

Zoom Cars

"Zoom Cars", "we", "us", or "our" refers to Zoom Cars and its drivers, employees, agents, contractors, or affiliated service providers.

Customer

"Customer" or "you" means the person or organisation making a booking.

Passenger

Any person travelling in a vehicle booked through Zoom Cars.

Driver

A licensed private hire driver assigned to a booking.

Vehicle

Any car, MPV, executive vehicle, minibus, or other transport vehicle used to provide services.

Booking

A reservation made through the Zoom Cars website, mobile application, phone, email, or other authorised booking channel.

Services

Passenger transport, airport transfers, courier services, or related services provided by Zoom Cars.

Collection Address

The pickup location specified by the customer.

Destination Address

The drop-off location specified by the customer.

Fare

The price payable for the booked service.

Booking methods

Bookings may be made through the Zoom Cars website, mobile application, telephone, email, or authorised partners. All bookings are subject to availability.

Booking confirmation

A booking becomes confirmed once Zoom Cars sends confirmation by SMS, email, mobile application, or phone.

Customer responsibilities

Customers must ensure that booking details are correct, including:

• Pickup location and destination
• Passenger numbers and luggage requirements
• Flight details for airport bookings

Zoom Cars is not responsible for delays or additional charges caused by incorrect booking details.

Fares

Fares are calculated using factors including distance, estimated travel time, vehicle type, time of day, demand, waiting time and additional stops. Prices quoted during booking may be fixed or estimated fares.

Payment methods

• Credit and debit cards
• Apple Pay and Google Pay
• Online payments
• Corporate account billing
• Cash, where available

Additional charges

Additional charges may apply for waiting time, route changes, extra stops, parking fees, airport pickup charges, toll roads, additional luggage, or cleaning and damage to vehicles.

Standard pickups

The first 5 minutes after the scheduled pickup time is free. After this period, waiting time may be charged at the current waiting rate.

Airport pickups

Waiting time begins from the flight landing time or scheduled pickup time. Parking charges may also apply.

Passengers must behave respectfully toward drivers. Drivers may refuse service if a passenger behaves aggressively, uses abusive language, damages the vehicle, is excessively intoxicated, or threatens safety.

Smoking or vaping inside vehicles is strictly prohibited. Food and alcohol consumption is not permitted unless agreed beforehand.

Passengers are responsible for damage they cause. Zoom Cars may charge for vehicle damage, excessive dirt, spills, vomiting or contamination.

Passengers are responsible for their luggage. Zoom Cars accepts no liability for lost items, damaged luggage, or belongings left in vehicles.

Customers must tell Zoom Cars in advance about large luggage, oversized items, or special equipment.

Children must be accompanied by an adult unless otherwise agreed. Child seats must be requested during booking if required. Zoom Cars accepts no additional responsibility for minors travelling without supervision.

Passengers travelling with animals must inform Zoom Cars when booking. Animals must travel in suitable carriers unless they are registered assistance dogs. Assistance dogs are always permitted.

Additional stops or route changes requested during a journey may result in additional charges. Drivers may refuse changes that affect safety, breach licensing rules, or significantly alter the journey.

Zoom Cars is not responsible for items left in vehicles. Found property will be held for 28 days where possible, and a delivery fee may apply when returning it. Unclaimed items may be disposed of after 28 days.

To the maximum extent permitted by law, Zoom Cars shall not be liable for traffic delays, road closures, weather conditions, missed flights, missed appointments, or indirect or consequential losses.

Zoom Cars' liability for any claim relating to services shall be limited to the fare paid for the booking. Nothing in these Terms limits liability for death or personal injury caused by negligence.

Zoom Cars shall not be liable for failure to perform services due to circumstances beyond its control, including severe weather, accidents, road closures, strikes, vehicle breakdown, government restrictions, or public emergencies.

Zoom Cars operates a zero-tolerance policy toward abuse of drivers. A journey may be terminated immediately if a passenger threatens a driver, refuses to pay, damages the vehicle, or behaves dangerously. The full fare will still be charged.

Zoom Cars processes personal data in accordance with UK data protection laws, including GDPR. Information collected during bookings is used only to provide services and improve customer experience. Full details are available in our Privacy Policy.

If a customer disputes a legitimate payment or performs a chargeback without valid reason, Zoom Cars reserves the right to recover outstanding amounts, charge administrative fees, suspend future bookings, or pursue legal recovery where necessary.

Zoom Cars reserves the right to update these Terms at any time. Updated versions will be published on the website. Continued use of services constitutes acceptance of the updated Terms.